Shipping and Delivery Policy
Shipping Country:
This shipping policy is valid for Australia. Currently we do not provide international shipping.
Below you will find the average delivery time of all our packages:
Order cutoff time: 5:00 pm (GMT+10) Greenwich Mean Time (Melbourne), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
Order handling time: 1 to 2 days, fulfilled Mon. to Fri. After this time the shipment for the order is delivered to the carrier company and ready for transit.
Transit time: 7 to 8 days, Delivered Mon. to Fri.
We use the following carriers parties:
- DHL
- UPS
- FedEx
Shipping costs:
Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.
Order Confirmation:
After placing your order, you’ll receive a confirmation email indicating your order is registered and being processed.
Delayed Orders:
If your order hasn’t arrived after the maximum delivery time, wait an extra two days and use your tracking code to check the status. If it still hasn’t arrived, contact us with your order number.
Tracking your order:
You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self-hosted Track your Order page which you can use to track your package.
Cancellation Terms
Please note that once an order has been placed, it cannot be canceled or modified.
We use an automated processing system to ensure orders are handled and shipped as quickly as possible. As a result, orders are sent to our fulfillment team immediately after payment is confirmed, and we are unable to make changes or stop the process.
We kindly ask that you double-check your order details before completing your purchase.
Order Purchased Using Voucher
Please note that orders paid for using vouchers are non-returnable and non-refundable.
By using a voucher, you agree to these terms and acknowledge that such purchases cannot be canceled, returned, or refunded under any circumstances.
Contact information:
Boutique Name: Ardor Sidney
Address: Paxtonstraat 3N, Zwolle, Overijssel, 8013 RP, The Netherlands
Email: info@ardor-sidney.com
Phone: +31658969960
Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day.
